Frequently Asked Questions

VivaRays works with a professional optometry lab in Canada and collaborates with the world's leading experts in circadian rhythm and photobiology. We have access to state-of-the-art lab equipment, which enables us to run scientific and accurate testing.

We have engeneered the world's first 3 lens circadian light filtering lenses that allow you to live in a modern lit world while still in alignment with nature's light/dark cycles. 

Our lenses are scientifically proven to block the exact amount of junk light that is considered to be detrimental to your health based on the time of the day.  The light in nature is dynamic and it changes in color temerature and in the amount of blue light from day to night, which is why we offer you 3 different lenses (Daytime, Evening and nightime lenses) for different time of the day. 

Our glasses are made in optic labatory, which allow us to offer you reader, bifocal, progressive lenses.

• VivaRays works with a professional optometry lab in Canada and collaborates with the world's leading experts in circadian rhythm and photobiology. We have access to state-of-the-art lab equipment which enables us to run scientific and accurate testing.
• Most of the companies are offering a one for all solution that either blocks too much light or doesn't block enough.
• Vivarays is the only company that offers 3 different lenses for different times of the day. Daygoz, Eve'z and Sleeper'z.
• Our lenses are scientifically proven to block the exact amount of junk light that is considered to be detrimental to your health throughout the whole day.
• All our lenses come in reader, prescription and no prescription
• All our frames are stylish, made from ethical and sustainable materials, so you can feel comfortable that you are using a product that has no harm to your skin and precious environment.

Daytime (Yellow lenses), Evening (Orange lenses) and Night time (Red lenses) are worn different times of the day. Below are how they works and differentiated.

1) Wear the Daytime (Yellow lenses) during the day whenever you are indoors under artificial light or in front of digital screens to protect your eyes from harmful blue light that may lead to eye strain, fatigue, headaches, and migraines.

2) Clip the Evening (Orange lenses) after sunset. They mimic the beginning of a bonfire so that you can unwind and feel relaxed yet still have enough energy to cook, drive and socialize.

3) Remove the Orange lenses and clip your Night time (Red lenses) 1-2 hours before bed. They are designed to emulate full darkness or the end of a fire. They block 100% of the blue and green light which mean you will be able to sleep much deeper and awake up more energized.

No, please follow the instuctions as below:

During the day

Wear the yellow DayGo'z lenses during the day whenever you are indoors under artificial light or in front of digital screens to protect your eyes from harmful blue light that may lead to eye strain, fatigue, headaches, and migraines.

After sunset

Clip on the Eve'z orange lenses after sunset. They mimic the beginning of a bonfire so that you can unwind and feel relaxed yet still have enough energy to cook, drive and socialize.

2 hours before bed

Remove the Eve'z clip ons and clip on the Sleeper'z red lenses 1 to two hours before you sleep. They are designed to emulate full darkness or the end of a fire. They block 100% of the blue and green light which means you will be able to sleep much deeper and wake up more energized.

We offer 3 different lenses for different time of the day. Optamally we recommend 3 lenses as each lens is designed to be worn at specefic time of the day.

Daygo'z Daytime Lenses

The Daygo'z are scientifically engineered to balance out the distorted blue light without blocking it completely.

How to use them:

Wear them during the day, anytime you are in an indoor space, exposed to artificial light from computer devices or LED bulbs

Benefits:

1. Increase your energy
2. Alleviate eye fatigue & headaches
3. Improve your focus
4. Enhance your mood during the day
5. Slows aging

Eve'z Lenses

Our Eve'z are scientifically engineered to mimic the color temperature of twilight and the bonfire. They are optimal for winter, fall and spring when the sun sets very early at around 4PM.

How to use:

Wear them after sunset so you can still do your evening activities such as cooking, socializing, working or watchin TV without feeling too sleepy. They are designed as the optimal harmonious transition between the daytime glasses and the nighttime glasses.  

Benefits:

1. Wind down easily in the evening
2. Work & socialize without harmful light frequencies
3. Improve your cognition & memory
4. Feel less stressed & anxious at night
5. Produce melatonin for restful sleep

Sleeper'z Lenses

The sleeper'z are scientifically engineered to emulate full darkness or the end of the fire, when the wood turns into the amber coil.

How to use:

Wear them about 1-2 hours before bed

Benefits:

1. Feel less stressed and anxious at night
2. Regulate your appetite and hunger at night
3. Improve your sleep quality
4. Wake up rested and full of energy
5. Feel more focused and productive during the day

Many people came to believe that blue light is bad. They started using blue blockers without understanding how much they are blocking, and when to use what.

Blue light is not good or bad. Blue light is relative. Its effect on you will depend on the time of the day you are exposing yourself to it and whether or not the blue light arriving at your eyes is balanced and proportionate with the other frequencies of colors.

Sunlight is very rich in blue light. This blue light is crucial to your health. However, the blue light from sunlight is always balanced and proportionate with the yellow, orange, and red.

In contrast, the blue light that comes from led source is not balanced and is never proportionate with the yellow, orange and red. This blue light in isolation (at 455nm) has been shown to be degenerative to the cells causing macular degeneration, eye fatigue, headaches, and agitation.

This is why our daytime technology is designed to balance out this blue light at 455nm and make it more balanced and proportionate with the other colors.

The equation changes completely at night. Blue and green light are not present in nature after the sunsets. Those high frequencies of light confuse the brain and body into thinking it is daytime, and as a result, they ruin your sleep.

Our evening and nighttime glasses are designed to filter out the wrong light information coming from artificial light sources so that your body can understand that is dark outside and start preparing for a restful night's sleep.

Our VivaRays Daytime lens technology decreases the sharpness of the peak wavelengths in blue-violet light (455 nm)  emitted by led bulbs and screens by 50%. The blue light coming through the lenses becomes proportionate and balanced with the green, yellow, and orange without blocking too much blue.

When the blue light becomes more balanced and proportionate with the other colours, it becomes very beneficial during the day. It elevates your mood and keeps you energized and focused during the day.

Artificial LED lights emit unbalanced narrow blue light that peaks at 455 nm. This frequency, when unbalanced with the other frequencies of colors causes eye strain, eye fatigue, headache, and agitation.

Clear blue light blockers block 0% of the blue light at 455nm. This is why they are a marketing gimmick. They show you videos of those glasses blocking the blue light from a pen that emits blue light at 380-400nm. In fact, LED bulbs and screens emit 0% of blue light under 430nm. In other words, clear blue blockers block the blue light that is not emitted by harmful artificial light. They are a waste of money.

Magnetic does not emit EMF. On the opposite magnetic are used in EMF-free products as they tend to reduce the EMF. A static magnetic field does not create an electromagnetic field.

However, if you put the magnet on the axle and spin it at high speed then, yes, you get a low-frequency EMF.

Please read this article to learn more.

Yes, for sure! 

We are happy to offer you 2 options:

Option 1:

Ordering the UV transmitter lenses + a daytime clip on

To complete the set and have the Clip’N’Go 4 in 1, you will need:

1. The UV transmitter lenses: They will be installed on your current base frame 

2. The daytime clip-on: for indoor use anytime you are exposed to artificial light during the day.

Below are the next steps for the upgrade:

• Click below to send us a message. Please mention in the message that you want to upgrade.
• Please add your email address used in your previous order or your order number
• Our team will get back to you and send you a manual invoice for the UV transmitter lenses and the daytime clip ons.
• Once paid, our optometrist will start manufacturing the lenses and ship them to you.
• Since all our wooden frames come with a screwing system, it is super easy to replace your current lenses. We will send you the instructions via email.

Option 2:

Ordering the Glo base frame with the UV transmitter lenses + a daytime clip-on (optional)

If you wish to keep your current base frame with the daytime prescription lenses and have another frame for outdoor use, then please follow the below steps:

1. Order the Glo base frame
2. Use code ‘’ Upgrade’’ at checkout for a 20% discount. 
3. After you checkout, you can add your daytime clip on.

Regular prescription glasses are designed to filter out 100% of UVA and UVB. They use a coating that filters 100% of the UV as well as parts of the beneficial blue light that you get from sunlight. VivaRays lenses allow 100% of the visible light as well as 60-70% of the UV light through so that you can get what nature intended for us.

Blue light-blocking glasses are meant to be worn inside when you are exposed to artificial blue light. They are meant to mitigate the negative impact of blue light wavelengths when it is not properly balanced by the rest of the spectrum or when they are present at the wrong time of day (like in the evening or at night).

Our UV transmitter lenses are designed to replace your regular prescription lenses to restore a more natural spectrum of light when you are outside and exposed to UV light. Like superman, you need the full spectrum of the sun to access your full potential!

Wear your UV Transmitter lenses the same way you wear your regular prescription lenses.

As soon as you go inside and you are exposed to artificial light, snap your VivaRays Daytime Lenses. After Sunset, snap your VivaRays Evening Lenses, and 2 hours before bed switch to your VivaRays Night lenses, which block 100% of blue and green light, to optimize your circadian rhythm and help you get a great night's sleep.

Like everything in life, too much of a good thing can become problematic. The same thing goes for UV light. The small amount we get from nature, balanced by the rest of the natural spectrum of sunlight, is actually beneficial in many ways for us.

As Dr.John Ott says: '' Giving too much oxygen at birth will blind the baby, but it would be foolish to conclude that oxygen is bad and we should avoid it at all costs''.

There are hundreds of peer-reviewed studies about the beneficial effects of UV light on our health.

Light is a powerful nutrient. We need a balanced consumption of all the wavelengths to live a happy, and healthy life.

Trace amounts of UV light, like we get from sunlight are essential to our health.

We know that too much light in the eyes can be damaging. This is why your pupils have the ability to constrict (they get smaller, decreasing the amount of light reaching your retina) or to dilate (they get bigger, increasing the amount of light reaching your retina). Even if we don’t have the capacity to see UV light, there are special receptors in our eyes that can detect it. These receptors send feedback to our brain to help control the constriction/dilatation of the pupils. So when you are outside wearing prescription glasses or sunglasses that block UV light, your pupils lose their ability to constrict properly. After a while, your eyes become much more sensitive to sunlight because you don’t have the ability to properly constrict your pupils.

After a couple of days where you gradually increase your exposure to natural sunlight with our UV transmitter lenses, your pupils will regain their ability to constrict in response to sunlight and your eyes will be able to tolerate natural sunlight as they should.

At VivaRays, we take great pride in delivering top-notch products to our valued customers. We understand the importance of providing products that are both reliable and durable, and we stand behind the quality of our offerings.

We have a comprehensive warranty program that assures customer satisfaction and protects our customers' investments. 

• Our wooden FSC-certified frames are backed by a 3-month warranty against any manufacturing defects. Additionally, we replace any glasses that arrive defective, damaged, or faulty within 10 days of receipt.

• Our VivaRays prescription lenses come with a 6-month warranty to further enhance our customers' peace of mind. Our manufacturer warranty specifically covers coating defects, such as peeling or cracking, to ensure that our customers enjoy our products with complete assurance.

We believe that our comprehensive warranty program, combined with our dedication to providing high-quality products and outstanding customer service, distinguishes us from our peers. We stand firmly behind the quality of our products and are confident that your VivaRays purchase will exceed your expectations.

If you have any issues, please reach out to our customer service team at support@vivarays.com and we will respond to your request as soon as possible.

Returns and exchanges are not applicable on prescription, custom, and reading glasses.

However, if the frame arrives faulty/broken, or if the lenses are faulty, then we will definitely give you a full refund or a replacement.

Please go here to learn more about our return/ exchange policy.

If you have any issues, please reach out to our customer service team at support@vivarays.com and we will respond to your request as soon as possible.

Vivarays offers both prescription and reading glasses in each of our frames and in all lens colors. Simply select whether you’d like non-prescription, prescription, or readers.

For prescription service, you can upload your script, fill it online or send it later by email to support@vivarays.com.  Prescription glasses can be single or multifocal options and are made in our optics lab in Canada.

For readers, you easily select your magnification between +0.25 to +4.00 on the product page

Step 1: Choose your frames.

Step 2: Select Prescription under lens type on the product page.

Step 3: Choose between Single vision, Progressive & Bifocal or Reading.

Step 4: You can either enter your prescription manually, email it later or upload it

If your prescription needs to be updated or you don't have them ready when placing the order, you can proceed and choose your Prescription lens type (single, progressive, or bifocal), and then select the option ''Send it later'' on our website. We will keep your order on hold until we receive the prescription form from you. 

Kindly note that we can't keep your payment and hold the order for more than 60 days from the date of receipt without any notice. When this happens, we have the right to cancel your order and issue a full refund to the orignal mode of payment used placing the order. You can place the order once again whenever you are ready however promo code/discounts applied to the first/original order can't be reissued. 

Once you get your prescription, please send a copy (clear photo or scanned) to support@vivarays.com

Of course! High index lenses are great for those who have high prescription over a +/- 4.00 sphere reading or over a +/- 2.00 Cylinder reading.

High index lenses remove extra weight from high scripts which makes your blue light glasses feel weightless on your face as you wear them.

What we don't offer at the moment is High index for our UV Transmitter lenses. 

Yes, we do because we value everyone's time and effort.

This is only applicable to any prescription types such as Single Vision, Progressive/Bifocal, Reading and Costumed lenses. 

Once an order is placed and successful, we'll consider it as you've made a final decision to the selected product. 

Should you wish to cancel, please contact us immediately within the first 24 hours after placing your order so it will be a FREE cancelation otherwise, a Cancellation Fee will apply as described below.

Fee of $50 USD or $70 CAD + the prescription cost is not refundable. For example, if you order progressive, it is $129 USD, you need to pay for it + pay $50 USD or $70 CAD cancelation fees to cover the time lost and labor cost of our partnered Lab.

As of now, we don’t offer them and hopefully will be available in the future! You can still purchase our frames with clip ons, you can bring the base frame to a certified optometrist with Neurolense machines and have them install the lenses after your assessment with them.

The best option is UV Transmitter prescription glasses. The VivaRays UV transmitter lenses are scientifically engineered to allow healthy UV light to enter your eyes when you go outside. They are made for people who wear prescription lenses. Our premium CR39 lenses are designed by experts in optics and circadian rhythm and are scientifically tested to allow 55-60% of beneficial UV light to enter your eyes. 

We don't recommend wearing prescription contacts or contact lenses as they block out 100% of the UV light. Best option is UV Transmitter prescription lenses. Link here: https://vivarays.com/collections/uv-transmitter-prescription-lenses/

At the moment, high-index are not available in UV Transmitter lenses however we recommend to go with 3in1 set instead. Link here: https://vivarays.com/collections/clipngo-3-in-1

Unfortunately, we cannot issue a return on our mask due to hygiene reasons. You may exchange your mask within 10 days if there’s damage.

The No-Rays Mask prioritizes ultra-comfort through its design.

The gray components of the mask utilize organic cotton that has been certified by GOTs.

The eye cups consist of memory cotton foam and are also covered with GOTS organic cotton. 

The elastic black portion of the mask is constructed using natural latex.

We also use ecofriendly reactive dye, which is GOTS certified. Helpful article here: https://www.meghmaniglobal.com/reactive-dyes-are-providing-sustainable-solutions-through-eco-friendly-practices/

As for the velcro, we have chosen to use Econyl, which we believe to be the most eco-friendly alternative currently available.

To prevent any skin irritation, all sections of the mask that come into contact with the skin incorporate soft, breathable GOTS certified organic cotton that is devoid of harmful chemicals. Anything that is GOTS certified means that is not harmful to the skin and the environment.

We know how annoying this would feel… we’ve been there, so it’s absolutely not going to pull on your hair as cheap sleep masks with Velcro closures would. We’ve made sure to use micro-Velcro on the strap to avoid this from happening.

Definitely not. The inside of the eyecups is super soft, it feels like air on your face!

Yes, it’s comfortable in all sleep positions. The head strap is made from organic cotton, and it is super soft on the head, you won’t even notice it’s there.

For side sleepers and belly sleepers: The foam is super soft so even if you lie on your side or on your belly, you will find our No-Rays’ Mask molding to your face and not causing any irritation.

Please note that the concept of this mask might be new to you if you’re not used to a mask that provides a near-perfect experience (complete blackout without even touching your eyes!) so it might take a couple of days to adjust to this luxury (Or maybe not even one hour…)

Definitely. Unlike generic sleep masks in the market, our eye cups are adjustable, which means they can mold to your face and nose shape to create a perfect seal (no light sneaking in and disrupting your sleep).

This depends on the length of the eyelashes.

Our fully adjustable No-Rays eye cups and straps are specially made to fit perfectly on your face.

They are customized so that they are never too tight or too loose.

The eye cups of this mask have been designed to have zero pressure on eyelids or lashes, so you might even forget that you are wearing a mask at all!

Washing Instructions:
• For best results and for product longevity, wash in a mesh laundry bag/pouch or hand wash them and gently brush with soft bristle only if needed.
• Machine wash in cold temperature. Gentle cycle and air/hang to dry.
• We do not recommend using fabric softeners and bleach. 

To get the perfect fit with your VivaRays mask, follow these steps:

• Place the eye cups spaced far apart along the head strap and try the mask on.
• If you do not get 100% blackout, detach the eye cups and place them slightly closer to each other and try the mask on again.
• Repeat this process until the eye cups are just right and you get 100% blackout.

 You can also watch this video: https://www.loom.com/share/4f041615aa6e4f3d8e1e3ae783dbd0c5

1. Before use, completely remove cotton wool.
2. Soften the plug by vigorous kneading, and form it into a ball (no elongated shape!). Use the entire earplug – don't split!
3. Seal the opening of the ear canal with gentle pressure. Do not insert it into the ear canal!

Please watch this video for more information.

The Pack Includes 6 Pairs, which lasts up to 3 months.

Yes, we do offer Klarna installments for all the glasses we sell.

HSA/FSA payments can now be accepted on our account with Shopify Payments using merchant category code (MCC): 8043 - Opticians, Opticians Goods and Eyeglasses.

Under the HAS/FSA eligibility Vision care - Optometric services and medical expenses for eyeglasses and contact lenses needed for medical reasons are reimbursable. Eye exams and expenses for contact lens solutions are also reimbursable. However, premiums for contact lens replacement insurance are not reimbursable. You may contact your provider to confirm what are included in your plan prior to purchasing.

Please keep in mind, that even if our account is enabled to accept HSA/FSA payments, that doesn’t necessarily guarantee that a card won’t be declined. Card issuers are still at liberty to authorize or decline any payment as they would with any other type of credit card.

If your card is being declined, please seek additional clarification by reaching out directly to your card issuer/bank. HSA/FSA cards are often refused due to factors outside of the control of anyone except for the card issuer.

Our online store powered by Shopify accept Credit/Debit cards, Paypal, Apple Pay, Google Pay and Shop Pay. 

Sadly, we are unable to determine or provide a specific reason as to why a customer was not able to complete a purchase using Klarna, the customer would need to reach out to Klarna's Customer Support for more specific information. 

We are a proud Canadian company and we ship worldwide!

Shipping for the USA  To better serve you, we have 2 shipping methods. Either express shipping with UPS or standard shipping with USPS. Express shipping will take between 2-4 business days, whereas standard takes between 4-7 business days.

Shipping for Canada To better serve you, we have 2 shipping methods. Either express shipping with UPS or standard shipping with Canada post. Express shipping will take between 2-4 business days, whereas standard takes between 4-7 business days.

International Shipping To better serve you, we have 2 shipping methods. Either express shipping with UPS or priority shipping with TNL/APC, which will be delivered by your local post. This option is much more affordable for international shipping. Express shipping will take between 2-4 business days, whereas standard takes between 3-15 days based on your location. Please check at checkout to get the updated shipping time.

Kindly note that shipping costs may vary depending on the type of delivery and the nature of the order. 

We ship to every country in the world and have already shipped to most countries on every continent.

Shipping costs may vary depending on the type of delivery and the nature of the order.

In general international shipping have a fixed price of $25+ USD, unless you are located in a rural area.

To better serve you, we have 2 shipping methods. Either express shipping with UPS or priority shipping with TNL/APC, which will be delivered by your local post. This option is much more affordable for international shipping. Express shipping will take between 2-4 business days, whereas standard takes between 3-15 days based on your location. Please check at checkout to get the updated shipping time.

Please note that for deliveries outside of the US or Canada, you may be charged VAT/Local fees upon delivery that are not covered in your shipping costs.

For now, we only sell online but please stay tuned for updates on where we might be selling them.

Shipping cutoff time (Non prescription order) -10am: if orders are received past 10am Eastern US/Canada time. Guaranteed to ship within 3-5 business days.

Shipping cutoff time (Prescription orders) - No specific time however processing may take between 15-20 Canada business days.

• We offer a 90-day return window on non-prescription orders.
• Returns and exchanges are not applicable on prescription, custom, reading glasses, VivaPlugs, and No-Rays Sleep Masks.
• If returning your items for a change of mind refund a restocking fee of 10 USD or 15 CAD is deducted from your refund. Please note that this fee goes directly to our warehouse. We work with a small family business fulfillment center and we love to support small businesses. Since they are not a big corporation, they ask for a small charge every time a client returns a product. Processing time of refund takes between 7-10 business days after return is received and will be credited to the mode of payment used upon/original purchase.

• If you exchange your glasses for another pair, we will pay for the new pair to be shipped to you. Whilst you can exchange as many times as you like, we will only pay for additional postage for the exchange to be shipped to you for the first exchange. 

Please go here to learn more about our return/exchange policy.

If you exchange your glasses for another pair, we will pay for the new pair to be shipped to you.

Whilst you can exchange as many times as you like, we will only pay for additional postage for the exchange to be shipped to you for the first exchange only.

At VivaRays, we take great pride in delivering top-notch products to our valued customers. We understand the importance of providing products that are both reliable and durable, and we stand behind the quality of our offerings.

We have a comprehensive warranty program that assures customer satisfaction and protects our customers' investments. 

• Our wooden FSC-certified frames are backed by a 3-month warranty against any manufacturing defects. Additionally, we replace any glasses that arrive defective, damaged, or faulty within 10 days of receipt.

• Our VivaRays prescription lenses come with a 6-month warranty to further enhance our customers' peace of mind. Our manufacturer warranty specifically covers coating defects, such as peeling or cracking, to ensure that our customers enjoy our products with complete assurance.

We believe that our comprehensive warranty program, combined with our dedication to providing high-quality products and outstanding customer service, distinguishes us from our peers. We stand firmly behind the quality of our products and are confident that your VivaRays purchase will exceed your expectations.

Experience the benefits of healthy light today and pay with ease using Klarna, HSA, and FSA installment payments. 

We are so confident that our products will help you unlock the full power of healthy light that we are offering 90 days or 3 months for free! That's right, no risk, all reward.

But wait, there's more. If for any reason our glasses don't work out for you, we offer hassle-free exchanges or refunds. Please note that prescription and custom orders are not returnable, but we stand behind the quality of our products and will replace any defective, damaged, or faulty glasses if reported within 10 days.

So what are you waiting for? Join the countless others who have experienced the benefits of healthy light and take advantage of our easy payment options and risk-free trial period today.

This rarely happen and doesn't mean you are allergic to the frames or that we use unfriendly chemicals. To remedy, we'd recommend using coconut oil or beeswax with olive oil on the frame where they rest on your nose and wiping these natural oils to your frame will look brand new. This is also the best cleaning method and the burning sensation will surely fade away.

If kept and used in optimum working conditions, will keep its magnetism for years and years. Over a longer period of time, random temperature fluctuations, stray magnetic fields and mechanical movement will cause magnetic properties to decay. For longevity, please don't put your magnetic frames to any magnetic storages to avoid stressing the magnets otherwise they will become loose early than expected.

• The Base Frame is approximately 0.25 grams
• The each Clip on is approximately 0.15 grams

Based on our Customer Service reports we had <1% of our clients experiencing similar problem and that was either because they were using them incorrectly or because they have not adjusted to them yet.

• Some people were wearing 3 clip ons on top of each other which is wrong. You should only wear the base yellow frame during the day and need to clip the orange lenses after sunset, and 2 hours before bed, remove orange and clip on the red nighttime lenses.
• When we were testing our glasses before we launch them, a few of us also experienced discomfort wearing them and it took around 1-3 weeks to adjust to new wooden frames with clip ons. Now, we have been wearing them for years together with our previous clients and we LOVE them. Based on our personal experience, we're able to recommend this option to our clients and they felt comfortable wearing them overtime.
• Other options are getting "nose pads" for glasses that suits your nose bridge/shape of your face, available in your local optometrist store/clinic or Amazon. For the temple Arm/Ears protection, you can also get an "ear cushions" for glasses depending on the shape of your ears/head, link here: https://byebyenosedents.com/products/eyeglass-cushions. We'll also have these accessories available in the future.

Next steps:

We do not want to assume that you will feel comfort wearing them after weeks as you are unique, and your experience may be different, which is why we will suggest the below:

1. Wear them for 1-3 weeks more and make sure you wear them correctly as mentioned above.
2. If discomfort persist, we are happy to replace it for you! Please email us at support@vivarays.com with your preferred style as replacement, and mention that you tried to complete what was mentioned above so we can move forward with other options.

• Always use the protective case.
• You can keep them to any non magnetic storage such as wooden cabinets.
• Don't leave them on the dash in hot cars.

We had a few clients doing this but we personally do not recommend it. Our frames are made of ebony wood, bio acetates, and metals - too much pressure on the frame will weaken, bend or possibly break them. Our frames are not designed to fit over frames or eating glasses and by ordering and using them this way, we are not liable for possible damages to the frame. We want to disclose this as early as now because we value your investment in our products and we want to set your expectation ahead of time.

What we recommend is getting 1 with prescription/readers base frame with magnetics for wooden frame and 1 non prescription base frame plus get the Orange and Red clip ons. So you'll get 1 set of 3in1 with non prescription plus 1 base frame of prescription that you can put the clip ons from your 3in1 non prescription set or vice versa - no more 2 sets needed and ensure that you get the correct/matched clip ons. Links below:

Base frames here: https://vivarays.com/collections/daygoz

Clips ons here: https://vivarays.com/collections/clipngo-accessories

3in1 set here: https://vivarays.com/collections/clipngo-3-in-1

For prescriptions, except high index, we also recommend the 4in1 UV transmitter set here: https://vivarays.com/collections/uv-transmitter-prescription-lenses/

You can get them 1 at time and we also accept payment method of HSA, FSA and Klarna for installments.

There are some video tutorials available in youtube or online. We'll make our own videos in the future too and below are helpful instructions that you can complete on your end or by going to your local optemetrist.

For Metal frames (Dusk and Aviator):

Grip the outer edges of the nose pads with your index finger and thumb and carefully squeeze them closer together. Make sure the nose pads both move the same distance or else the glasses may be crooked on your face.

• If you accidentally make the nose pads too narrow, push them out again to widen the space between them.

• Be careful not to bend the nose pads too much since you could accidentally break them off of your frames.

• You may also take your frames into your optometrist or an eyeglass shop to make the adjustment for you if you don’t feel comfortable doing it yourself

To remove/attach the metal clip ons, please watch this video: https://www.youtube.com/watch?v=sZkSJ1nhs18, they are the same technique, you bend a little when you attach/remove them. Please note that we are not associated with the person or company, and credit is due to the owner of the video. We will make our own video too. 

For Biocetate Frames (Umy Kids, Alegria and Abundance):

The most common machine used to adjust bio acetate frames is the frame heater. Essentially if you’ve got a bio acetate frame that is one arm too high, or it’s been stretched from putting them on your head, rolled on them or sat off them, then we just need to heat the frame to bend it back into position. One of the things that we can do is heat the frame at the bridge to adjust the width of the frame. It’s just a matter of popping a little attachment into the frame heater, switch it on, and then just concentrating that heat right on the bridge, just long enough to make the frame a little more malleable. Then we can bend it back into position, and straighten it up. When one arm is higher than the another, it’s just a matter of twisting that frame back to alignment, so once we’ve got that on again then it will be nice and straight. 

The next way we can adjust is behind your ears. If you need a frame to fit tighter or looser, it’s just a matter of taking off the heating attachment, concentrating the heat right at the temple. Then it’s just a matter of changing the bend, so we are going to have that fitting much tighter and more snug behind your ears. We can also wrap it to give it a tighter fit if required. And, we can actually lengthen where the bends need to be. It’s just a matter of heating here or there at the junction of the front of the frame and the temple joint of the frame or either bending that out or bending that in.

If you are not comfortable doing this alone, then we recommend taking them to any local optometrist as it takes few seconds to be adjusted to your face.

For Wooden Frames (Glo and Sunkist):

They can't be adjusted even using a heater will possibly break them however using them overtime will adjust according to the size of the head/face. Other options are getting "nose pads" for glasses that suits your nose bridge/shape of your face, available in your local optometrist store/clinic or Amazon. For the temple Arm/Ears protection, you can also get an "ear cushions" for glasses depending on the shape of your ears/head, link here: https://byebyenosedents.com?bg_ref=arZT1bj4Ds. We'll also have these accessories available in the future.

Sadly, we don't however you can visit: https://byebyenosedents.com?bg_ref=arZT1bj4Ds

They sell different types of accessories that may suit depending on your needs. Alternatively, you can visit your local optometrist or local store and check. 

1. Apply a small amount of beeswax or olive oil to the wood. This will nourish the material and bring back its original shine.
2. Wipe off any excess oil with a microfiber pouch, ensuring that it doesn't touch the lenses.
3. This care should be repeated every 4 to 6 months to keep the wood in prime condition.
4. Also, storing the glasses in their case when not in use will greatly contribute to their longevity.

Great question! It must be use the Apple original adapter to connect, because only the original chip inside that can support make phone calls.