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At VivaRays, we take great pride in delivering top-notch products to our valued customers. We understand the importance of providing products that are both reliable and durable, and we stand behind the quality of our offerings.

We have a comprehensive warranty program that assures customer satisfaction and protects our customers' investments. 

• Our VivaRays frames and lenses are backed by a 1-year warranty against any manufacturing defects. Additionally, we replace any glasses that arrive defective, damaged, or fulty within 10 days of receipt.

We believe that our comprehensive warranty program, combined with our dedication to providing high-quality products and outstanding customer service, distinguishes us from our peers. We stand firmly behind the quality of our products and are confident that your VivaRays purchase will exceed your expectations.

Processing timeline:

• For no prescription glasses, your order will be shipped in the next 24- 48 working hours.
• For prescription or readers, it takes between 10-20 business days depending on the job order.

Delivery times:

1. Canada: 2- 6 business days (Standard shipping) & 2-4 business days (express shipping)
2. USA: 5- 9 business days (Standard shipping) & 2-4 business days ( express shipping).
3. Rest of the world: 5-12 working days.

My vary per specific location.

Custom Duties:

For Prescription or customized glasses and lenses; customs duties, taxes, or import fees may be collected upon delivery. Kindly check your local post office for more details.

For Non prescription items; customs duties, taxes, or import fees are covered upon shipping. If any additional fees are collected for the package, kindly email us the receipt and we'll be happy to reimburse it for you. This applies to newly ordered items; any previous orders are not eligible.