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Frequently Asked Questions

Email Support

Support Email

Support@Vivarays.com

Check most frequently asked questions here, if you still need help then please contact us at .

Blue Light Blockers

VivaRays works with a professional optometry lab in Canada and collaborates with the world's leading experts in circadian rhythm and photobiology. We have access to state-of-the-art lab equipment, which enables us to run scientific and accurate testing.

We have engeneered the world's first 3 lens circadian light filtering lenses that allow you to live in a modern lit world while still in alignment with nature's light/dark cycles. 

Our lenses are scientifically proven to block the exact amount of junk light that is considered to be detrimental to your health based on the time of the day.  The light in nature is dynamic and it changes in color temerature and in the amount of blue light from day to night, which is why we offer you 3 different lenses (Daytime, Evening and nightime lenses) for different time of the day. 

Our glasses are made in optic labatory, which allow us to offer you reader, bifocal, progressive lenses.

 

  • VivaRays works with a professional optometry lab in Canada and collaborates with the world's leading experts in circadian rhythm and photobiology. We have access to state-of-the-art lab equipment which enables us to run scientific and accurate testing.
  • Most of the companies are offering a one for all solution that either blocks too much light or doesn't block enough.
  • Vivarays is the only company that offers 3 different lenses for different times of the day. Daygoz, Eve'z and Sleeper'z.
  • Our lenses are scientifically proven to block the exact amount of junk light that is considered to be detrimental to your health throughout the whole day.
  • All our lenses come in reader, prescription and no prescription
  • All our frames are stylish, made from ethical and sustainable materials, so you can feel comfortable that you are using a product that has no harm to your skin and precious environment.

Daytime (Yellow lenses), Evening (Orange lenses) and Night time (Red lenses) are worn different times of the day. Below are how they works and differentiated.

1) Wear the Daytime (Yellow lenses) during the day whenever you are indoors under artificial light or in front of digital screens to protect your eyes from harmful blue light that may lead to eye strain, fatigue, headaches, and migraines.

2) Clip the Evening (Orange lenses) after sunset. They mimic the beginning of a bonfire so that you can unwind and feel relaxed yet still have enough energy to cook, drive and socialize.

3) Remove the Orange lenses and clip your Night time (Red lenses) 1-2 hours before bed. They are designed to emulate full darkness or the end of a fire. They block 100% of the blue and green light which mean you will be able to sleep much deeper and awake up more energized.

No, please follow the instuctions as below:

During the day

Wear the yellow DayGo'z lenses during the day whenever you are indoors under artificial light or in front of digital screens to protect your eyes from harmful blue light that may lead to eye strain, fatigue, headaches, and migraines.

After sunset

Clip on the Eve'z orange lenses after sunset. They mimic the beginning of a bonfire so that you can unwind and feel relaxed yet still have enough energy to cook, drive and socialize.

2 hours before bed

Remove the Eve'z clip ons and clip on the Sleeper'z red lenses 1 to two hours before you sleep. They are designed to emulate full darkness or the end of a fire. They block 100% of the blue and green light which means you will be able to sleep much deeper and wake up more energized.

 

We offer 3 different lenses for different time of the day. Optamally we recommend 3 lenses as each lens is designed to be worn at specefic time of the day.

 

Daygo'z Daytime Lenses

The Daygo'z are scientifically engineered to balance out the distorted blue light without blocking it completely.

How to use them:

Wear them during the day, anytime you are in an indoor space, exposed to artificial light from computer devices or LED bulbs

Benefits:

  1. Increase your energy
  2. Alleviate eye fatigue & headaches
  3. Improve your focus
  4. Enhance your mood during the day
  5. Slows aging

 

Eve'z Lenses

Our Eve'z are scientifically engineered to mimic the color temperature of twilight and the bonfire. They are optimal for winter, fall and spring when the sun sets very early at around 4PM.

How to use:

Wear them after sunset so you can still do your evening activities such as cooking, socializing, working or watchin TV without feeling too sleepy. They are designed as the optimal harmonious transition between the daytime glasses and the nighttime glasses.  

 

Benefits:

  1. Wind down easily in the evening
  2. Work & socialize without harmful light frequencies
  3. Improve your cognition & memory
  4. Feel less stressed & anxious at night
  5. Produce melatonin for restful sleep

 

Sleeper'z Lenses

The sleeper'z are scientifically engineered to emulate full darkness or the end of the fire, when the wood turns into the amber coil.

How to use:

Wear them about 1-2 hours before bed

Benefits:

  1. Feel less stressed and anxious at night
  2. Regulate your appetite and hunger at night
  3. Improve your sleep quality
  4. Wake up rested and full of energy
  5. Feel more focused and productive during the day

In most cases, it takes about two weeks for your eyes to adjust and for you to start seeing the full benefits of our lenses.

 

 

There are many cheap clear, yellow, orange, and red-tinted glasses in the market. The clear blue blockers, cheap and expensive don’t work at all because they block the blue light that is not emitted by the led screens and bulbs. 

About 90% of the yellow-tinted glasses block a lot more than what’s needed. This causes you to feel sleepy and tired during the day.

Also, not all orange and red-tinted glasses are created equal. Even though the orange glasses are surely to block the blue light and the red lenses are sure to block the blue and green light, however the percentage of the blue and the green light blocked at a given frequency can be dramatically different. 90% of the glasses we tested in the market still allowed 3 to 20% of light to pass through at any given frequency (in the blue and green light range). This is called light ‘’leakage’’ and is detrimental to your sleep and circadian rhythm. 

The clip N go is the first and most advanced 3 lens circadian light therapy glasses that are designed to balance out the artificial light that arrives at the eyes from daytime, to evening, to nighttime in a scientific way that is in alignment with the latest circadian research.

We also use the most ethical and eco-friendly processes. Our frames are made from FSC-certified wood ensuring that the wood is sustainably harvested. We also use the highest quality, optically optimized lenses and we are proudly collaborating with a carbon-neutral lab in Canada that operates on geothermal and solar energy!

Many people came to believe that blue light is bad. They started using blue blockers without understanding how much they are blocking, and when to use what.

Blue light is not good or bad. Blue light is relative. Its effect on you will depend on the time of the day you are exposing yourself to it and whether or not the blue light arriving at your eyes is balanced and proportionate with the other frequencies of colors.

Sunlight is very rich in blue light. This blue light is crucial to your health. However, the blue light from sunlight is always balanced and proportionate with the yellow, orange, and red.

In contrast, the blue light that comes from led source is not balanced and is never proportionate with the yellow, orange and red. This blue light in isolation (at 455nm) has been shown to be degenerative to the cells causing macular degeneration, eye fatigue, headaches, and agitation.

This is why our daytime technology is designed to balance out this blue light at 455nm and make it more balanced and proportionate with the other colors.

The equation changes completely at night. Blue and green light are not present in nature after the sunsets. Those high frequencies of light confuse the brain and body into thinking it is daytime, and as a result, they ruin your sleep.

Our evening and nighttime glasses are designed to filter out the wrong light information coming from artificial light sources so that your body can understand that is dark outside and start preparing for a restful night's sleep.

Our VivaRays Daytime lens technology decreases the sharpness of the peak wavelengths in blue-violet light (455 nm)  emitted by led bulbs and screens by 50%. The blue light coming through the lenses becomes proportionate and balanced with the green, yellow, and orange without blocking too much blue.

When the blue light becomes more balanced and proportionate with the other colours, it becomes very beneficial during the day. It elevates your mood and keeps you energized and focused during the day.

Artificial LED lights emit unbalanced narrow blue light that peaks at 455 nm. This frequency, when unbalanced with the other frequencies of colors causes eye strain, eye fatigue, headache, and agitation.

Clear blue light blockers block 0% of the blue light at 455nm. This is why they are a marketing gimmick. They show you videos of those glasses blocking the blue light from a pen that emits blue light at 380-400nm. In fact, LED bulbs and screens emit 0% of blue light under 430nm. In other words, clear blue blockers block the blue light that is not emitted by harmful artificial light. They are a waste of money.

Not all red-tinted glasses are created equally.

As a rule of thumb, red-tinted glasses are sure to block the blue and the green light frequencies, however, the percentage of the blue and the green light blocked at a given frequency can be dramatically different. The glasses can still allow 3 to 20% of light to pass through at any given frequency. This is called light ‘’leakage’’ and is detrimental to your sleep and circadian rhythm. 

There are 4 important qualities that determine how efficient the nighttime glasses are at protecting your sleep and circadian rhythm:

  1. Their ability to eliminate the blue light

  2. Their ability to eliminate the green light 

  3. Their ability to decrease brightness 

  4. How optically optimized the lens ensures clear vision

After testing dozens of red-tinted glasses on the market we found that none of them were meeting those 4 qualities simultaneously.

VivaRays Nightime Lenses have been designed by experts and scientifically engineered to block 100 % of blue and green light, and decrease the brightness by 12-15 times. All of our lenses are optically optimized to ensure the best clear vision. 

Magnetic does not emit EMF. On the opposite magnetic are used in EMF-free products as they tend to reduce the EMF. A static magnetic field does not create an electromagnetic field.

However, if you put the magnet on the axle and spin it at high speed then, yes, you get a low-frequency EMF.

Please read this article to learn more.

UV transmitter prescription lenses

Yes, for sure! 

We are happy to offer you 2 options:

Option 1:

Ordering the UV transmitter lenses + a daytime clip on

To complete the set and have the Clip’N’Go 4 in 1, you will need:

1. The UV transmitter lenses: They will be installed on your current base frame 

2. The daytime clip-on: for indoor use anytime you are exposed to artificial light during the day.

Below are the next steps for the upgrade:

  • Click below to send us a message. Please mention in the message that you want to upgrade.
  • Please add your email address used in your previous order or your order number
  • Our team will get back to you and send you a manual invoice for the UV transmitter lenses and the daytime clip ons.
  • Once paid, our optometrist will start manufacturing the lenses and ship them to you.
  • Since all our wooden frames come with a screwing system, it is super easy to replace your current lenses. We will send you the instructions via email.

Option 2:

Ordering the Glo base frame with the UV transmitter lenses + a daytime clip-on (optional)

If you wish to keep your current base frame with the daytime prescription lenses and have another frame for outdoor use, then please follow the below steps:

  1. Order the Glo base frame
  2. Use code ‘’ Upgrade’’ at checkout for a 20% discount. 
  3. After you checkout, you can add your daytime clip on.

Regular prescription glasses are designed to filter out 100% of UVA and UVB. They use a coating that filters 100% of the UV as well as parts of the beneficial blue light that you get from sunlight. VivaRays lenses allow 100% of the visible light as well as 60-70% of the UV light through so that you can get what nature intended for us.

Blue light-blocking glasses are meant to be worn inside when you are exposed to artificial blue light. They are meant to mitigate the negative impact of blue light wavelengths when it is not properly balanced by the rest of the spectrum or when they are present at the wrong time of day (like in the evening or at night).

Our UV transmitter lenses are designed to replace your regular prescription lenses to restore a more natural spectrum of light when you are outside and exposed to UV light. Like superman, you need the full spectrum of the sun to access your full potential!

Wear your UV Transmitter lenses the same way you wear your regular prescription lenses.

As soon as you go inside and you are exposed to artificial light, snap your VivaRays Daytime Lenses. After Sunset, snap your VivaRays Evening Lenses, and 2 hours before bed switch to your VivaRays Night lenses, which block 100% of blue and green light, to optimize your circadian rhythm and help you get a great night's sleep.

Like everything in life, too much of a good thing can become problematic. The same thing goes for UV light. The small amount we get from nature, balanced by the rest of the natural spectrum of sunlight, is actually beneficial in many ways for us.

As Dr.John Ott says: '' Giving too much oxygen at birth will blind the baby, but it would be foolish to conclude that oxygen is bad and we should avoid it at all costs''.

There are hundreds of peer-reviewed studies about the beneficial effects of UV light on our health.

Light is a powerful nutrient. We need a balanced consumption of all the wavelengths to live a happy, and healthy life.

Trace amounts of UV light, like we get from sunlight are essential to our health.

We know that too much light in the eyes can be damaging. This is why your pupils have the ability to constrict (they get smaller, decreasing the amount of light reaching your retina) or to dilate (they get bigger, increasing the amount of light reaching your retina). Even if we don’t have the capacity to see UV light, there are special receptors in our eyes that can detect it. These receptors send feedback to our brain to help control the constriction/dilatation of the pupils. So when you are outside wearing prescription glasses or sunglasses that block UV light, your pupils lose their ability to constrict properly. After a while, your eyes become much more sensitive to sunlight because you don’t have the ability to properly constrict your pupils.

After a couple of days where you gradually increase your exposure to natural sunlight with our UV transmitter lenses, your pupils will regain their ability to constrict in response to sunlight and your eyes will be able to tolerate natural sunlight as they should.

We stand behind the quality of our products.

All VivaRays frames are warranted against manufacturing defects for 6 months.

VivaRays lenses are warranted for 1 year against manufacturing defects. 

The manufacturer warranty on eyewear lenses covers coating defects such as peeling or cracking. Lenses are highly vulnerable to scratches and nicks, the warranty does not cover scratches on prescription lenses caused by everyday wear and tear.

If you have any issues, please reach out to our customer service team at support@vivarays.com and we will respond to your request as soon as possible.

Returns and exchanges are not applicable on prescription, custom, and reading glasses.

However, if the frame arrives faulty/broken, or if the lenses are faulty, then we will definitely give you a full refund or a replacement.

Please go here to learn more about our return/ exchange policy.

If you have any issues, please reach out to our customer service team at support@vivarays.com and we will respond to your request as soon as possible.

Prescription Lenses

Vivarays offers both prescription and reading glasses in each of our frames and in all lens colors. Simply select whether you’d like non-prescription, prescription, or readers.

For prescription service, you can upload your script, fill it online or send it later by email to support@vivarays.com.  Prescription glasses can be single or multifocal options and are made in our optics lab in Canada.

For readers, you easily select your magnification between +0.25 to +4.00 on the product page

Step 1: Choose your frames.

Step 2: Select Prescription under lens type on the product page.

Step 3: Choose between Single vision, Progressive & Bifocal or Reading.

Step 4: You can either enter your prescription manually, email it later or upload it

If your prescription needs to be updated, you can choose your prescription type ( single, progressive, or bifocal), and then choose the option ''send it later''. We will keep your order on hold until we receive the prescription form from you.

Please once you get your prescription, send it to support@vivarays.com

Of Course! High index lenses are great for those who have high prescription over a +/- 4.00 sphere reading or over a +/- 2.00 Cylinder reading.

High index lenses remove extra weight from high scripts which makes your blue light glasses feel weightless on your face as you wear them.

HSA/FSA payments can now be accepted on our account with Shopify Payments using merchant category code (MCC): 8043 - Opticians, Opticians Goods and Eyeglasses.

Under the HAS/FSA eligibility Vision care - Optometric services and medical expenses for eyeglasses and contact lenses needed for medical reasons are reimbursable. Eye exams and expenses for contact lens solutions are also reimbursable. However, premiums for contact lens replacement insurance are not reimbursable. You may contact your provider to confirm what are included in your plan prior to purchasing.

Please keep in mind, that even if our account is enabled to accept HSA/FSA payments, that doesn’t necessarily guarantee that a card won’t be declined. Card issuers are still at liberty to authorize or decline any payment as they would with any other type of credit card.

If your card is being declined, please seek additional clarification by reaching out directly to your card issuer/bank. HSA/FSA cards are often refused due to factors outside of the control of anyone except for the card issuer.

Yes, we do because we value everyone's time and effort.

This is only applicable to any prescription types such as Single Vision, Progressive/Bifocal, Reading and Costumed lenses. 

Once an order is placed and successful, we'll consider it as you've made a final decision to the selected product. 

Should you wish to cancel, please contact us immediately within the first 24 hours after placing your order so it will be a FREE cancelation otherwise, a Cancellation Fee will apply as described below.

Fee of $50 USD or $70 CAD + the prescription cost is not refundable. For example, if you order progressive, it is $129 USD, you need to pay for it + pay $50 USD or $70 CAD cancelation fees to cover the time lost and labor cost of our partnered Lab.

As of now, we don’t offer them and hopefully will be available in the future! You can still purchase our frames with clip ons, you can bring the base frame to a certified optometrist with Neurolense machines and have them install the lenses after your assessment with them.

Sleeping Masks

Unfortunately, we cannot issue a return on our mask due to hygiene reasons. You may exchange your mask within 10 days if there’s damage.

No-Rays Mask is designed for Ultra comfort. It is made from GOTs certified organic cotton that is soft, breathable, and free from toxic chemicals that could otherwise irritate the skin. 

The head strap is made from organic cotton, and it is super soft on the head, you won’t even notice it’s there.-it’s comfortable in all sleep positions.

The velcro is made from Econyl and it is the most sustainable option we found so far.

We know how annoying this would feel… we’ve been there, so it’s absolutely not going to pull on your hair as cheap sleep masks with Velcro closures would. We’ve made sure to use micro-Velcro on the strap to avoid this from happening.

Definitely not. The inside of the eyecups is super soft, it feels like air on your face!

Yes, it’s comfortable in all sleep positions. The head strap is made from organic cotton, and it is super soft on the head, you won’t even notice it’s there.

For side sleepers and belly sleepers: The foam is super soft so even if you lie on your side or on your belly, you will find our No-Rays’ Mask molding to your face and not causing any irritation.

Please note that the concept of this mask might be new to you if you’re not used to a mask that provides a near-perfect experience (complete blackout without even touching your eyes!) so it might take a couple of days to adjust to this luxury (Or maybe not even one hour…)

When adjusted properly using the extra room that we’ve provided in the elastic stretch bands, it’s very unlikely that the mask will fall off.

Definitely. Unlike generic sleep masks in the market, our eye cups are adjustable, which means they can mold to your face and nose shape to create a perfect seal (no light sneaking in and disrupting your sleep).

This depends on the length of the eyelashes.

Our fully adjustable No-Rays eye cups and straps are specially made to fit perfectly on your face.

They are customized so that they are never too tight or too loose.

The eye cups of this mask have been designed to have zero pressure on eyelids or lashes, so you might even forget that you are wearing a mask at all!

Washing Instructions:
• For best results and for product longevity, wash in a mesh laundry bag/pouch or hand wash them and gently brush with soft bristle only if needed.
• Machine wash in cold temperature. Gentle cycle and air/hang to dry.
• We do not recommend using fabric softeners and bleach. 

To get the perfect fit with your VivaRays mask, follow these steps:

  • Place the eye cups spaced far apart along the head strap and try the mask on.
  • If you do not get 100% blackout, detach the eye cups and place them slightly closer to each other and try the mask on again.
  • Repeat this process until the eye cups are just right and you get 100% blackout.

 You can also watch this video: https://www.loom.com/share/4f041615aa6e4f3d8e1e3ae783dbd0c5

EarPlugs

  1. Before use, completely remove cotton wool.
  2. Soften the plug by vigorous kneading, and form it into a ball (no elongated shape!). Use the entire earplug – don't split!
  3. Seal the opening of the ear canal with gentle pressure. Do not insert it into the ear canal!

Please watch this video for more information.

The Pack Includes 6 Pairs, which lasts up to 3 months.

Shipping

Here are our shipping prices listed below:

Free standard shipping to the US & Canada on orders over $150.

Canada:

  1. Standard shipping on orders < $150: Between 5-15 USD
  2. Express shipping: Between 15- 25 USD

The United States:

  1. Standard shipping on orders < $150: Between 4-7 USD
  2. Express shipping: Between 12-18 USD

The price of shipments depends on your location

 

  • Orders require 1-2 business days of processing time before leaving our warehouse.
  • Prescription orders require 10-15 business days as the lenses are customized.

In total, orders placed with Standard Domestic Shipping typically take between 5-7 business days to arrive, and orders placed with Priority Domestic Shipping typically take between 3-5 business days to arrive.

We ship to every country in the world and have already shipped to most countries on every continent.

Shipping costs may vary depending on the type of delivery and the nature of the order.

In general international shipping have a fixed price of 25USD, unless you are located in a rural area.

International orders are shipped with DHL or UPS only.

Please note that for deliveries outside of the US or Canada, you may be charged VAT fees upon delivery that are not covered in your shipping costs.

  • Orders require 1-2 business days of processing time before leaving our warehouse.
  • Prescription orders require 10-15 business days as the lenses are customized.

International orders are only shipped with UPS and DHL, which will take between 3-5 business days to arrive.

Please note that you may be charged VAT fees upon delivery that are not covered in your shipping costs.

For now, we only sell online but please stay tuned for updates on where we might be selling them.

Shipping cutoff time (Non-prescription) -10am: if orders are received past 10am Eastern US/Canada time, it will be shipped the next business day.

Shipping cutoff time (Rx prescription) - No specific time however processing may take between 10-15 Canada business days.

Returns & Exchange

  • We offer a 90-day return window on non-prescription orders.
  • Returns and exchanges are not applicable on prescription, custom, reading glasses, VivaPlugs, and No-Rays Sleep Masks.
  • If returning your items for a change of mind refund a restocking fee of 10 USD or 15 CAD is deducted from your refund. Please note that this fee goes directly to our warehouse. We work with a small family business fulfillment center and we love to support small businesses. Since they are not a big corporation, they ask for a small charge every time a client returns a product. 
  • If you exchange your glasses for another pair, we will pay for the new pair to be shipped to you. Whilst you can exchange as many times as you like, we will only pay for additional postage for the exchange to be shipped to you for the first exchange. 

Please go here to learn more about our return/ exchange policy.

If you exchange your glasses for another pair, we will pay for the new pair to be shipped to you.

Whilst you can exchange as many times as you like, we will only pay for additional postage for the exchange to be shipped to you for the first exchange only.

Warranty Policy

We stand behind the quality of our products.

All VivaRays frames are warranted against manufacturing defects for 6 months. Apparel, accessories, and other non-eyewear goods are not covered by the warranty.

VivaRays lenses are warranted for 1 year against manufacturing defects. 

The manufacturer warranty on eyewear lenses covers coating defects such as peeling or cracking. Lenses are highly vulnerable to scratches and nicks, the warranty does not cover scratches on prescription lenses caused by everyday wear and tear.

If you have any issues, please reach out to our customer service team at support@vivarays.com and we will respond to your request as soon as possible.

VivaRays Frame/Lens Care

This rarely happen and doesn't mean you are allergic to the frames or that we use unfriendly chemicals. To remedy, we'd recommend using coconut oil or beeswax with olive oil on the frame where they rest on your nose and wiping these natural oils to your frame will look brand new. This is also the best cleaning method and the burning sensation will surely fade away.

If kept and used in optimum working conditions, will keep its magnetism for years and years. Over a longer period of time, random temperature fluctuations, stray magnetic fields and mechanical movement will cause magnetic properties to decay. For longevity, please don't put your magnetic frames to any magnetic storages to avoid stressing the magnets otherwise they will become loose early than expected.

  • The Base Frame is approximately 0.25 grams
  • The each Clip on is approximately 0.15 grams

 

Based on our Customer Service reports we had <1% of our clients experiencing similar problem and that was either because they were using them incorrectly or because they have not adjusted to them yet.

  • Some people were wearing 3 clip ons on top of each other which is wrong. You should only wear the base yellow frame during the day and need to clip the orange lenses after sunset, and 2 hours before bed, remove orange and clip on the red nighttime lenses.
  • When we were testing our glasses before we launch them, a few of us also experienced discomfort wearing them and it took around 1-3 weeks to adjust to new wooden frames with clip ons. Now, we have been wearing them for 2 years together with our previous clients and we LOVE them. Based on our personal experience, we're able to recommend this option to our clients and 90% of them felt comfortable wearing them.

Next steps:

We do not want to assume that you will feel comfort wearing them after weeks as you are unique, and your experience may be different, which is why we will suggest the below:

  1. Wear them for 1-3 weeks more and make sure you wear them correctly as mentioned above.
  2. If discomfort persist, then please email us at support@vivarays.com and mention that you tried to complete what was mentioned above so we can move forward with other options.